Shipping, Refund & Return Policy

 

Shipping

Free shipping on all orders within the continental U.S. Shipping rates apply to Alaska, Hawaii, Puerto Rico and all other U.S. dependencies and territories. All international shipping costs apply to all international orders.

Returns

Our policy lasts 120 days. If 120 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in good condition.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 
Any item that is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 120 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@truwholecare.com.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@truwholecare.com and send your item to: ST Healthcare , 515 Madison Ave., 6th Floor, New York NY 10022, United States.

Shipping 

To return your product, you should mail your product to: ST Healthcare , 515 Madison Ave., 6th Floor, New York NY 10022, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.